Help & Support
This policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email firstname.lastname@example.org or write to: Epitome, 35 Dundas Street, Edinburgh, EH3 6QQ.
At Epitome we take your privacy very seriously and guarantee not to release your private information to anyone. As a registered UK company our data policy conforms fully to the Data Protection Act 1998.
We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you, including; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
While processing your order we will hold your details on a secure database. Once your order is successfully processed, all credit/debit information will be discarded from the database.
What information we collect
We collect all of the information which you submit to us. For example, when you sign up to receive our newsletter or when you communicate with us in any way (for example, email, Facebook, Twitter or in one of our stores). This information will include any passwords, usernames, contact details, account details, preferences, interests and details of any complaints you may have made. We will also collect information when you buy from us on our website or in one of our stores. This will include the time and date of your purchase, the goods you purchased and details of any relevant payment card you used.
From time to time we may access publically available information about you on the internet to assist in fraud prevention, for identity verification (such as to confirm we have the correct address details for you) and for marketing purposes, as set out in more detail below.
Is your personal data protected?
We are committed to maintaining the security of your personal information. We have put in place appropriate security procedures, and technical and organisational measures, to safeguard your personal information. However, no method of transmission over the internet, or method of electronic storage, can be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its security.
Integrity & Retention of Personal Information
Communications & Marketing
We use your data to fulfil any orders you place with us. We also share your data with third party service providers who help us to do this and to generally operate our business effectively.
We may, from time to time, use your personal information to administer a prize draw or competition but this will only happen if you have chosen to enter.
We will always give you the choice of whether or not you wish to continue receiving marketing communications from us. By clicking on the 'unsubscribe' link in a promotional email or by contacting us, your details will be removed from our mailing list.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws, trademark laws and treaties around the world. All such rights are reserved.
The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this site are our registered and unregistered Trademarks. In addition, page headers, graphics, icons and scripts are our service marks and our protected intellectual property and may not be copied, used or imitated without prior written consent of Epitome. Nothing contained on this site should be construed as granting, by implication, or otherwise, any licence or right to use any Trademark displayed on this site without our express written permission. Your misuse of the Trademarks displayed on this site, or any other content on this site is strictly prohibited.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or contents of our site without our permission.
Our status (and that of any identified contributors) as the authors of material on our site and the owners of the Trademarks on our site must always be acknowledged.
You are also advised that we will enforce our intellectual property rights to the fullest extent permitted by the law.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
If you can’t find what you’re looking for here, or have a concern about our use of your personal data, please contact us here.
You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website here.